100% Clean and All-Natural

Patented Dropper and Packaging

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Data behind

SOTA Stories

Skin and CBD

Terminology

Dr. Cather's

Published Articles

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OUR BRAND

100% Clean and All-Natural

Patented Dropper and Packaging

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SOTA CBD Breakdown

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SOTA CBD Breakdown

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Data behind

SOTA Stories

Skin and CBD

Terminology

Dr. Cather's

Published Articles

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SOTA CBD Breakdown

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SOTA CBD Breakdown

Regenerating at Night

Reclaim the Oxidative Balance

Replenish Morning Skincare

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QUESTIONS

FREQUENTLY ASKED

Frequently asked questions

Orders and Shipping

How do I cancel my order?


Modifying an order is only possible if the purchase has not yet shipped. Please contact us immediately at (817) 674-7896‬ or email us at support@sotacbd.com




How do I track my order?


You will get an email with the tracking number as soon as your order ships. You may also log in to your account, view your order history. If you completed your order as a guest, you can track the shipment by clicking the tracking number from the confirmation email you received or contact customer service if you have not gotten a tracking number.




What if my package was lost or stolen?


If your order is marked as delivered by the shipping courier and you have received a confirmation email but find that it is missing, please send an email to support@sotacbd.com with your order number or call us at (817) 674-7896‬. Please note that we must receive this inquiry within 24 hours from the day your order is marked as delivered. If we receive your inquiry regarding the missing order after this timeframe, the carrier will investigate and order replacement will only be granted if the order is confirmed missing by the carrier.




Do you ship to multiple addresses with one payment?


We unfortunately do not support shipping to multiple addresses at this time. If you wish to send items to different addresses, you will need to place the orders separately.





Returns

What is your return policy?


Please refer to the return policy section on the SOTACBD.com website here. In the case where product is damaged, please email a photograph along with return request to support@sotacbd.com. This can also be done through your SOTA account. Please fill out the required fields on the return tab and attach a photo of the product.




How long before I receive my refund?


You will receive an email once the return items have been received. Once the return has been inspected and approved, a refund will be processed within 7-10 days from the date of receipt.




Are delivery charges refundable?


Shipping charges incurred at the time of purchase apart from standard shipping are non-refundable with the exception of returning an order as a result of an error from SOTA’s side.




What if my product or shipment arrives damaged?


If the item is broken or damaged in transit, customers may contact a SOTA Specialist at (817) 674-7896‬ or email us at support@sotacbd.com with a brief description and photo of the damaged product within 7 days from the delivery of your order. Once we receive the return, we will process the replacement, and shipping charges will be reimbursed. The same return procedure still applies. Please refer to our return policy.




Can I exchange for a different product?


If you are exchanging a purchase received as a gift, you may contact the SOTA directly and provide the following information: Product Name Order no. Date of delivery Please follow the return policy guidelines and attach a photograph of the product. Products must be unopened and in good condition. We will send you a return shipping label. Once the item(s) is received and inspected, you will receive an email with a code that can be used for a new purchase. The code is a onetime use and only valid for 15 days from the date of issuance. All exchanges must be equal or higher value.





Payment Processing

When do I get charged on my credit card?


You will be charged once the order(s) has been successfully submitted via the online checkout process. You will receive a confirmation email for your reference and your charge will show up as SOTA Health Products.




How do I know my personal data and credit card information are secure?


SOTA knows how important security is to our customers. We use the most updated security measures to protect your data. All of our transactions are processed through Square Payment Services. Please refer to our Privacy Policy.




Will I be charged sales tax?


You will be charged tax if you are located in Texas for all topical products. Any tinctures or edibles are considered supplements and are not taxed.





Products and Branding

How do I choose the product that is right for me?


The ideal method for taking CBD depends on the reason for which it’s being taken as well as other factors such as age and weight. If using CBD oil as a supplement for health maintenance, tinctures or capsules are recommended. If treating a particular medical condition, consult with a qualified medical professional for advice on the ideal method of administration for your condition.




Are SOTA products tested on animals?


No, SOTA does not carry out any kind of animal testing to analyze our products nor do we include any ingredients from animal origin.




How are your products preserved?


Our topical formulations are preserved with phenoxyethanol. Phenoxyethanol is a globally approved synthetic widely used across the cosmetics industry. Each formulation is packaged into an Active Daily Dose which protects the formulation from any contamination by water, bacteria, or light, further preserving the active ingredients without the need for unnecessary or additional preservatives. Our tinctures are preserved with gycerin, an all natural preservative found throughout the world in many products.




Do your products contain parabens?


No, all of our products are paraben-free.




Can I take CBD while pregnant or nursing?


Please consult your Physician with any safety concerns using CBD.




Are SOTA topicals suitable for all skin types?


We formulate all of our products to be suitable for all skin types. However, we understand everyone reacts differently to CBD and other ingredients that we use. If irritation occurs, it is recommended you stop use immediately and consult your physician with any potential interactions with any skin care product. Our products are also hypo-allergenic and non-comedogenic.




What is SOTA's commitment to safety?


We are about replacing doubt with data. Transparency and truth in data are at the core of every decision. We value transparency at every stage of our R&D activities. Our formulas undergo standard R&D testing to ensure product safety, performance, and efficacy. In addition, all our formulas are undergoing clinical trials or are getting ready to go into clinical trials for validity and responsibility.




Where are your products manufactured?


All of SOTA's products and ingredients are meticulously crafted and produced in the United States of America!





CBD Topics

What is the difference between hemp and marijuana?


Hemp and marijuana are both types of cannabis. Whereas marijuana contains a cannabinoid known as THC, which causes a high and is known as a drug, hemp contains negligible amounts of THC, does not cause a high and is not considered to be a drug. SOTA products undergo a patented process which removes all traces of THC from the product.




Does your product contain THC?


The short answer is yes. However, our 500mg tinctures have .02% of THC. The amount of THC is minimal. However, there is currently no way to remove ALL of the THC from any product on the market. We feel it necessary to be upfront with all the correct information to keep you well informed. The level of THC in our products will never give you any kind of psychoactive effect. However, we cannot guarantee you will not have a false positive on a urine drug test.




Can I overdose on CBD?


No. You cannot overdose on CBD. There is no record of an