Frequently asked questions
Orders and Shipping
How do I cancel my order?
How do I track my order?
You will get an email with the tracking number as soon as your order ships. You may also log in to your account, view your order history. If you completed your order as a guest, you can track the shipment by clicking the tracking number from the confirmation email you received or contact customer service if you have not gotten a tracking number.
What if my package was lost or stolen?
Do you ship to multiple addresses with one payment?
We unfortunately do not support shipping to multiple addresses at this time. If you wish to send items to different addresses, you will need to place the orders separately.
What is your return policy?
How long before I receive my refund?
You will receive an email once the return items have been received. Once the return has been inspected and approved, a refund will be processed within 7-10 days from the date of receipt.
Are delivery charges refundable?
Shipping charges incurred at the time of purchase apart from standard shipping are non-refundable with the exception of returning an order as a result of an error from SOTA’s side.
What if my product or shipment arrives damaged?
Can I exchange for a different product?
When do I get charged on my credit card?
You will be charged once the order(s) has been successfully submitted via the online checkout process. You will receive a confirmation email for your reference and your charge will show up as SOTA Health Products.
How do I know my personal data and credit card information are secure?
Will I be charged sales tax?
You will be charged tax if you are located in Texas for all topical products. Any tinctures or edibles are considered supplements and are not taxed.
Products and Branding
How do I choose the product that is right for me?
The ideal method for taking CBD depends on the reason for which it’s being taken as well as other factors such as age and weight. If using CBD oil as a supplement for health maintenance, tinctures or capsules are recommended. If treating a particular medical condition, consult with a qualified medical professional for advice on the ideal method of administration for your condition.
Are SOTA products tested on animals?
No, SOTA does not carry out any kind of animal testing to analyze our products nor do we include any ingredients from animal origin.
How are your products preserved?
Our topical formulations are preserved with phenoxyethanol. Phenoxyethanol is a globally approved synthetic widely used across the cosmetics industry. Each formulation is packaged into an Active Daily Dose which protects the formulation from any contamination by water, bacteria, or light, further preserving the active ingredients without the need for unnecessary or additional preservatives. Our tinctures are preserved with gycerin, an all natural preservative found throughout the world in many products.
Do your products contain parabens?
No, all of our products are paraben-free.
Can I take CBD while pregnant or nursing?
Please consult your Physician with any safety concerns using CBD.
Are SOTA topicals suitable for all skin types?
We formulate all of our products to be suitable for all skin types. However, we understand everyone reacts differently to CBD and other ingredients that we use. If irritation occurs, it is recommended you stop use immediately and consult your physician with any potential interactions with any skin care product. Our products are also hypo-allergenic and non-comedogenic.
What is SOTA's commitment to safety?
We are about replacing doubt with data. Transparency and truth in data are at the core of every decision. We value transparency at every stage of our R&D activities. Our formulas undergo standard R&D testing to ensure product safety, performance, and efficacy. In addition, all our formulas are undergoing clinical trials or are getting ready to go into clinical trials for validity and responsibility.
Where are your products manufactured?
All of SOTA's products and ingredients are meticulously crafted and produced in the United States of America!
What is the difference between hemp and marijuana?
Hemp and marijuana are both types of cannabis. Whereas marijuana contains a cannabinoid known as THC, which causes a high and is known as a drug, hemp contains negligible amounts of THC, does not cause a high and is not considered to be a drug. SOTA products undergo a patented process which removes all traces of THC from the product.
Does your product contain THC?
The short answer is yes. However, our 500mg tinctures have .02% of THC. The amount of THC is minimal. However, there is currently no way to remove ALL of the THC from any product on the market. We feel it necessary to be upfront with all the correct information to keep you well informed. The level of THC in our products will never give you any kind of psychoactive effect. However, we cannot guarantee you will not have a false positive on a urine drug test.
Can I overdose on CBD?
No. You cannot overdose on CBD. There is no record of an