Frequently asked questions
Orders and Shipping
How do I cancel my order?
How do I track my order?
You will get an email with the tracking number as soon as your order ships. You may also log in to your account, view your order history. If you completed your order as a guest, you can track the shipment by clicking the tracking number from the confirmation email you received or contact customer service if you have not gotten a tracking number.
What if my package was lost or stolen?
Do you ship to multiple addresses with one payment?
We unfortunately do not support shipping to multiple addresses at this time. If you wish to send items to different addresses, you will need to place the orders separately.
What is your return policy?
How long before I receive my refund?
You will receive an email once the return items have been received. Once the return has been inspected and approved, a refund will be processed within 7-10 days from the date of receipt.
Are delivery charges refundable?
Shipping charges incurred at the time of purchase apart from standard shipping are non-refundable with the exception of returning an order as a result of an error from SOTA’s side.
What if my product or shipment arrives damaged?
Can I exchange for a different product?
When do I get charged on my credit card?
You will be charged once the order(s) has been successfully submitted via the online checkout process. You will receive a confirmation email for your reference and your charge will show up as SOTA Health Products.
How do I know my personal data and credit card information are secure?
Will I be charged sales tax?
You will be charged tax if you are located in Texas for all topical products. Any tinctures or edibles are considered supplements and are not taxed.
Products and Branding
How do I choose the product that is right for me?
The ideal method for taking CBD depends on the reason for which it’s being taken as well as other factors such as age and weight. If using CBD oil as a supplement for health maintenance, tinctures or capsules are recommended. If treating a particular medical condition, consult with a qualified medical professional for advice on the ideal method of administration for your condition.
Are SOTA products tested on animals?
No, SOTA does not carry out any kind of animal testing to analyze our products nor do we include any ingredients from animal origin.
How are your products preserved?
Our topical formulations are preserved with phenoxyethanol. Phenoxyethanol is a globally approved synthetic widely used across the cosmetics industry. Each formulation is packaged into an Active Daily Dose which protects the formulation from any contamination by water, bacteria, or light, further preserving the active ingredients without the need for unnecessary or additional preservatives. Our tinctures are preserved with gycerin, an all natural preservative found throughout the world in many products.
Do your products contain parabens?
No, all of our products are paraben-free.
Can I take CBD while pregnant or nursing?
Please consult your Physician with any safety concerns using CBD.
Are SOTA topicals suitable for all skin types?
We formulate all of our products to be suitable for all skin types. However, we understand everyone reacts differently to CBD and other ingredients that we use. If irritation occurs, it is recommended you stop use immediately and consult your physician with any potential interactions with any skin care product. Our products are also hypo-allergenic and non-comedogenic.
What is SOTA's commitment to safety?
We are about replacing doubt with data. Transparency and truth in data are at the core of every decision. We value transparency at every stage of our R&D activities. Our formulas undergo standard R&D testing to ensure product safety, performance, and efficacy. In addition, all our formulas are undergoing clinical trials or are getting ready to go into clinical trials for validity and responsibility.
Where are your products manufactured?
All of SOTA's products and ingredients are meticulously crafted and produced in the United States of America!
What is the difference between hemp and marijuana?
Hemp and marijuana are both types of cannabis. Whereas marijuana contains a cannabinoid known as THC, which causes a high and is known as a drug, hemp contains negligible amounts of THC, does not cause a high and is not considered to be a drug. SOTA products undergo a patented process which removes all traces of THC from the product.
Does your product contain THC?
The short answer is yes. However, our 500mg tinctures have .02% of THC. The amount of THC is minimal. However, there is currently no way to remove ALL of the THC from any product on the market. We feel it necessary to be upfront with all the correct information to keep you well informed. The level of THC in our products will never give you any kind of psychoactive effect. However, we cannot guarantee you will not have a false positive on a urine drug test.
Can I overdose on CBD?
No. You cannot overdose on CBD. There is no record of anyone ever overdosing on CBD. CBD is completely non-toxic. Your body treats CBD similar to a vitamin in that it uses what it needs and flushes the remains out through your urine.
Will I feel any effects from using CBD?
Some of the effects reported by CBD oil users include improved mood, reduced stress and anxiety, increased attention and focus, pain relief and others. However, organic compounds such as CBD can produce different effects in different people. Your results may vary.
What is CBD?
CBD is short for cannabidiol. It is just one of several different molecules known as cannabinoids found in the cannabis plant. CBD can act as a neurotransmitter and is also known to have anti-inflammatory and antioxidant properties.
What are Cannabinoids?
Cannabinoids are the active compounds produced by all cannabis plants (hemp and marjuana. These cannabinoids account for most of the health benefits of CBD. In Technical terms, cannabinoids found in plants are called phytocannabinoids. Phytocannabinoids can mimic neurotransmitters that are called endocannabinoids in mammals, which are produced naturally by our bodies. Neurotransmitters help to regulate bodily systems at a cellular level.
What is the endocannabinoid system?
The human endocannabinoid system, or ECS, is a system of neurotransmitters and cell membrane receptors. Neurotransmitters such as endocannabinoids are produced by the central nervous system and interact with cannabinoid receptors on cell membranes to adjust physiological processes at a cellular level.
How does CBD work?
What does broadspectrum mean?
The term broad spectrum refers to CBD oil products that contain a combination of cannabinoids, terpenes and other beneficial compounds found in PCR hemp. While many CBD oil products are made using CBD isolate, SOTACBD's broad spectrum oils maintain the same concentrations of these beneficial compounds that are found in the original PCR hemp plant, but without the THC. A full spectrum CBD product still contains trace amounts of THC.
Can your products cure/treat my condition?
CBD oil is used by many people to treat a variety of conditions. However, it has not been approved by the FDA in the treatment of any conditions aside from particular seizure disorders. Nonetheless, there have been numerous studies which suggest that CBD may be an effective therapy for a wide range of health issues, and many U.S. states have approved the use of CBD to treat many of these ailments. Consult with a qualified medical professional to determine if your condition is treatable with CBD.
What is the best way to take CBD?
What is a CBD Tincture?
A CBD tincture is a preparation made from CBD extract. It is used orally (swallowed) and sublingually (under the tongue). When used sublingually, CBD can be absorbed directly into the bloodstream via capillaries found in tissues in the mouth. When consumed orally it must pass through the digestive system, but it is also absorbed via the lining of the stomach.
What is the ideal serving size?
The ideal serving size of CBD for each person depends on a wide range of variables, including the reason it is being used, the method of administration, sex, age, weight, diet, exercise and so on. It also depends on the product. Servings of 5 to 50 milligrams per day are commonly reported for health maintenance, mood enhancement and minor pain reduction. Higher servings, although not harmful, are not recommended unless being used to treat a particular disorder, in which case it is recommended that you consult with a qualified medical professional. We recommend most people start with a 16.67 mg dose per day and then dose up or down depending on the intended results.
Will I fail a drug test if I take CBD?
All of the products sold by SOTA are nearly THC free. This is confirmed on our internal lab reports and the third-party reports done on every batch we sell. Our third-party reports are conducted by the most advanced ISO certified cannabis testing labs in the United States. We cannot ever guarantee that you will not test positive on a urine test after CBD use, especially long term use. However, a blood test can quickly confirm you are a CBD user vs a marijuana user. Urine tests will only test for one THC cannabinoid and there are several other THC cannabinoids from CBD use that can cause a false positive.
What is the Enrourage Effect?
Broad spectrum CBD oil, such as that used in SOTACBD products, contains a variety of cannabinoids and terpenes as well as other beneficial compounds. Each of the compounds has particular effects on the human body. Because terpenes can affect how the body responds to cannabinoids, the combined effect is often greater than the sum of the individual effects. The overall effect produced is known as the entourage effect. Isolate products do not have the benefit of the entourage effect and are therefore not recommended.
What is water-soluble CBD?
In its natural state, CBD oil is not water soluble. However, Joy Organics softgels are made with a patented process which encapsulates the CBD oil into nano-sized emulsion particles which are water soluble, allowing the CBD oil to be carried by the bloodstream and easily absorbed into tissues. The dog treats and energy mix also contain water soluble hemp powder.